Southwest Airlines used to be known for its customer service. In fact, like many people, I preferred to fly Southwest because ...

Grace Simpson tells PEOPLE that travelers impacted by the airlines 'Customers of Size' policy "deserve dignity, ...

Southwest Airlines got so much flack over its new assigned seating policy that a company executive put out a statement on the ...

Southwest Airlines faces passenger backlash over new assigned seating policy. Flyers complain about higher prices and ...

Southwest Airlines was once notorious for its customer-friendly policies, offering each passenger two checked bags free of charge, some of the most cost-effective fares of any airline, and a ...

The Dallas-based carrier moved to assigned seating in January and said it is addressing issues with boarding and overhead bin space.

Southwest Airlines is potentially considering a cleaning policy that would deep-clean premium seats between flights — while ...

Southwest Airlines is facing a new wave of backlash following reports that the carrier may be prioritizing the cleanliness of ...

The Dallas-based airline has taken a lot of heat from customers after early troubles arose from the new assigned seating process.

Southwest Airlines announced a series of fixes it plans to implement to streamline its new assigned seating process.

A recent claim says that economy seats may not get as much attention after every flight.

Union rep says new policy is 'insult to passengers' - the airline insists it will make sure flights are ready for every customer, wherever they sit ...